» Namaste service is an online gift shop established in the year 2011 with the objective to present proper service to decisive customer all across Nepal and around the globe. It is based totally on a service-oriented model that focuses on product delivery all along with different informative research related to business or any type of market. Ever since its establishment the company’s mission has been on maintaining a long term relationship with its customers and focusing on just one matter i.e. why we are here. The major services that Namaste Service performs are delivering online gift to your friends, family and relatives around the Nepal so that one could keep in touch with their loved ones on every moment of life. Similarly it also deals with advertisement of different business and product making sure that the advertisements and market are reached to the right audiences. It has its own saying “your choice our responsible” which means that, it is our responsible to deliver your choice of gift on time and all the time.
The main focus of Namaste service is to build up a platform of connection with its customers around the globe with their family, friends and relatives through sending gifts on various occasions. It provides the product and service to their customer needed now and in the future, through regular updates system. It believe in making a long term relationship and earning trust of customers through guaranteed satisfaction, so it can serve again and again in future. Namaste service considers that "good service keeps customers, not contracts" and it should be handled by Network Administrators, not a "help desk", thus answers are given promptly and accurately. The entire customer just needs to click away at Namasteservice.com for their favorite treats.

» Yes, we take your every order of the products that our website www.namasteservice.com has provided. You can visit our site www.namasteservice.com. Here is the process for the order of delivery of your products choice, as follows:
1. First open our website www.namasteservice.com.
2. Click on the category of products on the left margin.
3. Then products categories are display in second pages.
4. Click one of product that you want to delivered.
5. Then product you have chosen will display with description, specification and delivery information. At right margin of the product display you can see product code, type, price information, quantity if you want more than one, Other information you can give us if necessary for the product you have chosen or detail about what day, time, even a week for the delivery.
6. To view the product detail you can click on picture of the product it will display zoom.
7. Then you can click button on add to cart.
8. Then next page you can see three buttons update shopping cart, continue shopping and check out.
9. For the product order confirmation, click on check out button.
10. If you are already member of www.namasteservice.com then you can register customers with user ID and password. Then you can sign in.
11. If you are new to the Namasteservice.com then you can register or join now as guest below new customers.
12. Then pages will display you can fill the registration information, sender information and receiver information. Then click on submit button to confirm your order.
13. Then next pages it will display order detail, check the details and click on pay.
14. After clicking on payment fill out the credit card/debit card detail card and click on submit button.
15. You will get a confirmation notice, completing the order.

» The payment options for order delivery, we accept credit cards such as Visa, MasterCard, American Express, Maestro Card and 2CO or through debit cards by making a direct deposit.

» Our prices are quoted in US dollars and Nepali currency Rs. If you want to pay beside our website has provided you can pay in several hard currencies such as Euro, Japanese yen, British pound etc. When you make payment for others country currencies, PayPal will tell you right away how much you have spent in the currency you have used, based on the conversion rate for the day.

» Yes, you can place your order of delivery anywhere from any country around the globe, just login to our website NamasteService.com by paying in one of the hard (convertible) currencies.

» Yes it is safe to pay through a credit card and we respect customer’s privacy and information. The information that you have shared with us through credit card is kept securely and is not shared with government agencies, private companies or individuals outside

» Yes your personal information is safe with www.namasteservice.com and we do not share your personal information with anyone else.

» You can order any products from the Namasteservice.com provided. No you cannot order any products that are not included in our website.

» Yes you can get the delivery information for product on the day you have chosen. If you have order the delivery information within day, we will delivered within 24 hours inside the Kathmandu valley. If the order of delivery is outside the Kathmandu valley, depending on the location, up to a week might take to deliver.

» We deliver non-perishable products at all our delivery locations, which you can view under the shipping information button. Perishable items – such as cakes, meat products, and ready-to-serve food -- will be delivered only in the Kathmandu Valley. Shortly we will begin to deliver such perishable items in other cities and towns also where they have reliable.

» Yes you can revise your order delivery by sending us e-mail with the first 24 hours and we will responds to that. You should replace your order with a new product of an equal value. We need to do it due to the government’s restrictions on foreign exchange conversion.  

» Yes there are delivery charges and can view even in delivery information. The charges are as follows:
US $ 2.50 inside Kathmandu Valley.
US $ 3.99 and additional shipping charge according to distance and weight.

» No there aren’t any packing charges for the gifts.

» Generally, we make the delivery in the Kathmandu Valley within one working day of receiving the confirmed order. If you tell us that you have no intention to revise or cancel your order at the time of placing the order, we will try to make the delivery sooner than that. In any case, it will not take more than 3 working days, unless forces beyond our control – such as strikes and natural calamities – prevent us from executing your order.  If you tell us to deliver your order on a certain day at least two working days in advance, we will deliver on the day and time indicated by you -- on special occasions like birthday, wedding anniversary, etc.

» Maximum 4-6days it will take time to deliver outside Kathmandu. Some places might be difficult to reach such order might take more than 6-8days of time if such order are unable to reach than we will send information as quickly as possible.

» Yes, we will send you information as soon as possible once the product you have ordered with us has been delivered.

» Yes, you can cancel your order, but you should do so within the first 24 hours. There will be no refund for perishable goods. If you have ordered a non-perishable good, you will be entitled to 60 per cent refund on the cancelled order.

» Yes, we do have membership policy for new customers. And we even keep your friends, family and relatives special day save in our server. At such occasion we will be sending you email to remind you.

» You can give us suggestions or complaints regarding our website, if you have any problem regarding products that are display in website and delivery of the products. Please you free to feedback us our email address [email protected], or you can also send us from contact us link from the homepage of www.namasteservice.com. We take our customers feedback very seriously and we would like to process as our customers demand “Your Choice Our Responsibility”.